Terms of service
Terms of Service
Last updated: 3 November 2026
About MOSAMY
This website, www.mosamy.com.au, is operated by CORPZONE PTY LTD trading as MOSAMY®. In these terms, “we”, “us” and “our” refer to that business. These terms apply to purchases through our online store and your use of the website. Please read them together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Product information and jewellery
Please review the product description, measurements, materials, ring size and any chain details before ordering. A chain is included only where the listing says it is included. Contact us if you need clarification.
Opal play-of-colour and gemstone appearance can vary with lighting, viewing angle and screen settings. Photographs may be enlarged to show detail; use the listed measurements to assess size. These natural and display variations do not remove your right to receive goods that match their description, sample or any representations we make.
Follow the care information provided for your jewellery. Any assessment of damage, wear or a product problem will take account of your rights under applicable law.
Prices and payment
Prices are displayed in Australian dollars unless another currency is clearly selected or shown. Applicable taxes, shipping and the order total are shown at checkout before you pay. Payment must be authorised using an available checkout payment method. Price changes apply to future orders and do not change the price of an order already accepted.
Orders and availability
Please provide accurate contact and delivery details and check your order before completing checkout. An automated order acknowledgement confirms receipt of your order. We accept your order when we confirm dispatch, unless we expressly confirm acceptance earlier.
If we cannot fulfil an order because an item is unavailable, payment cannot be authorised, we reasonably suspect fraud, or a material listing or pricing error affects the order, we will contact you promptly. We will explain the issue and seek your agreement to any proposed change. If the order cannot proceed, we will cancel it and refund any payment received for the cancelled items and any associated shipping charges. This does not limit your statutory rights.
Shipping and delivery
For Australian orders, Standard Shipping is $9.99 for orders under $79 and free for orders from $79 to $148.99. Orders of $149 or more receive Free Express Post. Thresholds apply to the order value after discounts, excluding shipping. International rates, where available, are shown at checkout. See our Shipping Policy for processing and delivery estimates.
Delivery estimates are estimates rather than guaranteed arrival dates unless expressly agreed otherwise. Please contact us if a parcel is delayed, lost or damaged so we can investigate and assist. Using a delivery provider does not remove our obligations under Australian Consumer Law.
If you notice an incorrect delivery address, contact us promptly. We will assist where reasonably possible. Any additional charge to redirect or resend an order will be explained and agreed with you first.
Returns, refunds and order changes
Eligible change-of-mind returns may be requested within 14 days of delivery. Items must be unworn, unused, in original condition, with original packaging and any original tags. Earrings, sale items and personalised or custom-made jewellery are excluded from change-of-mind returns. Customers pay return postage and original shipping charges are not refunded for change-of-mind returns. See our Returns & Refunds Policy for the full process.
Those change-of-mind conditions do not limit remedies for faulty, damaged, incorrect or misdescribed goods under Australian Consumer Law.
Contact us promptly to request an order change or cancellation. We will advise whether it is still possible based on the order’s progress. This does not limit any cancellation or other rights provided by law.
Website use and intellectual property
You must not use the website for unlawful activity, attempt unauthorised access, interfere with its operation or submit fraudulent orders. Keep any account access details secure and let us know if you suspect unauthorised use.
MOSAMY branding, photographs, text and other website materials belong to us or their respective owners. You may use the website for personal shopping and other uses permitted by law. Other reproduction or commercial use requires the relevant owner’s permission.
Shopify and privacy
Our store is hosted by Shopify. Shopify and relevant service providers process customer information to operate the store and provide services. Our Privacy Policy explains this, including Shopify Network Intelligence, overseas processing and privacy choices. Links to third-party sites are subject to those sites’ own terms and privacy practices.
Changes, applicable law and contact
We may update these terms for future purchases and website use by posting a revised version with an updated date. Updates do not retrospectively change an existing order without your agreement or remove accrued rights.
These terms are governed by the laws of Victoria, Australia, subject to any mandatory protections that apply where you live. This does not restrict your right to bring a consumer claim in a court or tribunal available to you under applicable law.
For questions, order issues or complaints, contact MOSAMY®, CORPZONE PTY LTD at mosamy.pd@gmail.com or P.O. Box 424, Cranbourne VIC 3977, Australia. We will work with you to resolve the issue.